Warranty, Returns & Care Information
Returns Policy
Most items can be taken home and returned within 5 days without charge. Delivery or pick-up charges apply if Lawrance services are used. Clearance/As-Is and Special Order items cannot be canceled or returned.
Special Order items cannot be canceled or exchanged without losing the deposit and incurring delivery/pick-up charges.
Clearance/As-Is items cannot be canceled or exchanged.
Items can be held for up to 45 days. Beyond this, they cannot be canceled or exchanged and will incur a storage fee of 3% per month.
Mattresses and box springs kept overnight in the customer’s home cannot be exchanged due to sanitation laws.
Warranty Information
Gold Plan is available on most furniture purchases. Gold Plan offers you added protection against most any accidental damage, including but not limited to; stains on upholstery and leather, cuts, burns, tears. It also covers accidental damage to tables, cabinets, chairs, etc. Coverage is good for 5 years and allows you added comfort and piece of mind in using your new furniture. Ask us about this valuable added benefit.
Specific warranties on the items we sell are listed here, and they give you specific legal rights. You may also have other rights which vary from state to state. We want you to be completely satisfied with your purchase, so if you have a problem, just let us know and we will try to take care of it.
All furniture and bedding sold by Lawrance is warranted to be free from defects in materials and workmanship under conditions of normal usage for a period of ONE year from the date of delivery. Repairs of any such defects will be made without charge to the original purchaser during the warranty period. If Lawrance cannot repair the defect within a reasonable time after being properly notified, we will offer a replacement or refund on a prorated basis at our option. Imports may require additional time.
In-Home Service: If you have taken advantage of our deluxe delivery service, pick-up and delivery back to Lawrance will be included within San Diego County. If you have picked up your purchase, the same ONE year warranty will apply if you return the merchandise to Lawrance Warehouse Service Center and pick it up when repaired. After a period of ONE year from the date of delivery, our service department will order parts, if available, and make desired repairs. The owner will be billed at prevailing rates for parts and labor, as well as pickup and re-delivery, if required.
The warranty does not cover damages from negligence, misuse, improper handling, fire, or accidents. It excludes coverage for fading, shrinking, or stretching of upholstery, color changes in wood finishes, or discolorations and pitting of metal finishes.
Lawrance furniture is sold for home use only and is not warranted for commercial use.
Lawrance is not responsible for incidental or consequential damages from product use. This exclusion may not apply in states that do not permit it.
Some products come with additional warranties from manufacturers. Claims should comply with those specific warranty terms.
Care Info
Zippers are included on cushions to ensure a good closure and are for manufacturers’ purposes only. Always keep fully closed and do not remove covers for any reason! We recommend that only a professional cleaning service be employed to properly clean upholstery, including the zippered cushions. Never remove the covers for washing or dry cleaning purposes as they may cause covers to shrink or unravel.
There is no warranty on upholstery fabrics for fading, shrinking, stretching or general wearability. Since sunlight will cause more rapid fading and deterioration of fabric, avoid exposure to bright sunlight.
Brush and vacuum; cut threads, don’t pull. Reverse cushions to help distribute wear evenly, help maintain cushion shape, help prevent excess seam “travel,” and maintain tailored appearance. Depressions in cushions are normal under ordinary use, and are not considered a defect.
The purpose of various soil repellents and fabric treatments is to slow dirt penetration and to make cleaning easier. Treating fabrics with repellents makes them stain resistant but not stain proof.
Most leathers have a top coat or protective finish. To ensure years of service and good appearance from your leather upholstery, it should be cleaned on a regular basis with only a damp sponge and warm, soapy water. Solvents should never be used.
CAUTION! Some of the finest leathers (pure anilines) have no protective top coat. They are much more fragile and should never be cleaned with liquid. Remember that perspiration, body oils and hair oils left on leather for any period of time can cause staining, drying out, cracking and/or peeling. Direct sunlight should be avoided. In addition, leather can be punctured by sharp instruments and items that might be carried in pockets. Since these problems are caused by lack of proper care, we cannot warrant your leather upholstery against them. Your sales representative or our customer service staff can give you specific directions for cleaning your leather furniture.
All Lawrance leather products feature top grain leathers. However, leather qualities and their maintenance vary dramatically. Leather contains many surface blemishes and irregularities which distinguish it from synthetic imitations. These natural folds, scars and scratches give character to the leather, and to a limited extent are acceptable on all parts. Finer, softer leathers may have more noticeable blemishes and variations since the process to remove them may change the natural suppleness of the leather. The more a hide is “worked”, the stiffer it becomes; so to maintain the sensuous suppleness of better leather furniture, you will find more traces of these natural folds, scars and scratches.
Pure aniline leathers will develop a patina and show their age more quickly. In Europe, this is considered the beauty of truly fine leather furniture. These innate markings distinguish quality leather from imitations.
When attempting to match colors, remember that dye lots may vary, and that natural products have varying grains and colors. The small variations in wood, marble or lacquer color and dye lot color differences in each piece of upholstery, drapery fabric or carpet are beyond our control. Velvets will shade and cushions do wrinkle when used. Still, Lawrance will make every reasonable effort to ensure your satisfaction.
We recommend the use of good quality table pads with every dining table, as tops can be easily damaged. Remove any liquids spilled on the surface by promptly blotting. Lift objects…never drag them across the top. Always use a table pad or trivet to protect the top from hot and/or moist dishes. Even though a finish may be highly heat resistant, it can be burned. Avoid exposure to sunlight as the surface will change color. Use only quality polishes or oils recommended for furniture and apply in small quantities.
Care must always be exercised so as not to scratch or scuff these finishes. However, the appearance of lacquer/polyester is easily preserved by the prudent use of the correct furniture cleaners, polishes and waxes. We recommend only fine furniture polish and paste wax designed for the care of lacquer/polyester surfaces.
Never use paper towels, abrasive cleaners, products with ammonia or caustic cleaners on brass or any metal finish, acrylic, wood, lacquer, polyester or marble furniture.
Never use abrasive or glass cleaners on brass finishes as they will break the protective lacquer seal and allow the brass to tarnish more rapidly. To clean, use warm water gently applied with a soft cloth, then wipe dry.
Use spray glass cleaner with soft cloths to clean. When glass surface is next to metal finish, avoid overspray. Glass tops should always be protected against scratches from place settings or accessories without felt pads attached. Remember, minor imperfections in glass surfaces are not unusual and not considered a defect.
Use a very soft cloth only, i.e. jeweler’s cloth, and warm water or cleaners/polishes specifically formulated for acrylic surfaces. Acrylic surfaces are highly sensitive. Minor imperfections (i.e. ripples, bubbles, waves and hairline surface scratches) are normal and not considered a defect.
While these surfaces are heat resistant, they are not indestructible and should be protected with a table pad or trivet against very hot dishes or pots and pans directly from the range. Clean only with warm water and mild detergent or soap. Never use abrasives! Dragging items across the top will scratch the surface, exercise caution.
Travertine and marble are rare and beautiful materials which nature has made practical and functional. They do, however, require a reasonable amount of care to protect them against staining, discoloration and marring.
Many people think travertine and marble are almost indestructible. They are actually a form of intensely compacted calcium and magnesium carbonate compressed with sedimentary sand, in the case of travertine, or, in marble, melted together with other mineral elements and metals. These elements give colored marble its distinctive background coloration: black by coal, red by iron, green by copper, etc. These surfaces are more porous than they look, making them susceptible to staining from food, liquids and other household materials, especially if left standing on the surface for some time.
Liquids and other substances with even a mildly acidic content can discolor or otherwise damage polished marble or travertine surfaces. We advise the use of coasters under glasses when placing them on marble or travertine surfaces.
The best way to maintain the appearance of any marble or travertine surface is:
1) Apply clear paste wax* and polish with a soft dry cloth. Waxing should be done frequently after the table is in place. This will help to build a transparent layer over the surface necessary for most of the protection required. It is best to apply several thin coats; thick applications will streak. *WARNING: 1) Under NO circumstances should you use a tinted (i.e. blue, green, white or yellow) paste wax on your marble or travertine furniture. 2) Only wax or buff one small area at a time because paste wax should not sit for long periods.
2) If you should spill any liquid or other material onto the surface, wipe off immediately, rinse and rewax. Always use coasters under glasses.
Stained Or Damaged Marble Or Travertine
The removal of light rings or slight stains is a simple procedure. Evenly apply a small amount of hydrogen peroxide or ammonia to the stain, using very soft steel wool and light pressure if the stain has some depth. Remove traces of the solution with clear water, wipe with dry cloth and rewax. This method generally produces good results. Soft steel wool also may be used on scratches, although we recommend a very light-handed application. Rewaxing is always necessary afterwards.
Additional Hints For Care Of Marble And Travertine
Most of the travertine and marble tops used on our tables are filled to give a smooth surface. Occasionally, however, tiny openings (especially in the travertine) are missed and remain open. This is not considered a defect. Additionally, some small part of the filling might be jarred loose in transit, which will also produce a small hole. In order to close these tiny holes, we recommend the clear paste wax procedure described in Section 1 of the above paragraph.
Cases With Doors
Wall Units • Room Dividers • Buffets
China Cabinets • Dressers • Armoires
These cases will be leveled at the time of delivery, ensuring an even fit of doors. As items are placed inside the case, or if the case is moved, the redistribution of weight may cause the doors to bind or to be uneven. Re-level the case to ensure proper door alignment by using shims under one or more corners, or adjust self-leveling glides, if they are on the case.
Convertible Sofas
Never force a convertible sofa sleeper open! Pull or push evenly…never jerk. The hidden bed unit operates on a balance and opens and closes easily with the proper touch. Tuck in linens and one thin blanket, carefully keeping clear of mechanism. We advise removal of linens when mattress is not in use.
Extension Tables with Fillers
Extension tables are machined and finished to have a snug fit and overall good appearance unextended. When filler leaves are inserted, a variation in color, grain and fit may occur in the top and sides. This is not considered a defect as it does not affect the serviceability of the table. Further, the table will be subjected to light most of the time, causing a lightening of color. The fillers will remain darker in color since they are used only occasionally.
Drawers
Drawer sticking may be caused by changes in atmospheric conditions, by redistribution of inside weight or by the case being moved and the level upset. Re-level. If the problem persists, rub a bar of soap or paraffin over the sliding parts such as drawer glides to further alleviate the binding or sticking problem.
Mattresses and Foundations +
Water flotation system mattresses are designed to be placed on matching foundation or platform bed. When filling or refilling, be sure to add proper chemicals to the water to help guard against growth of algae.